1. General Return Policy

At royalermall.com, we prioritize customer satisfaction and strive to provide a fair and transparent return and refund service for all swimwear products. All return and refund requests must comply with our official policy and be submitted within the specified timeframe.

To ensure product hygiene and customer safety, our return requirements follow common international apparel retail standards and are designed to protect the interests of all customers.

2. Return Eligibility & Time Limit

Customers may request a return or exchange within 30 calendar days from the date the order is delivered.

The returned item must meet all of the following conditions:

• Brand new, unworn, and unwashed.
• No water exposure or usage.
• Free from stains, odors, scratches, or damage.
• Original tags, labels, hygiene liners, and packaging remain intact.
• No signs of deformation or alteration.

Any item that does not meet these requirements may not qualify for a return or exchange.

3. Non-Returnable Situations

For hygiene and safety reasons, returns or exchanges cannot be accepted in the following situations:

• Swimwear that has been worn, washed, soaked, or used in water.
• Items with removed tags, damaged packaging, or missing accessories.
• Products showing stains, odors, artificial damage, or excessive wear.
• Customized or personalized products.
• Clearance, final-sale, or specially marked non-returnable items.
• Requests submitted after the 30-day return period without prior authorization.

4. Return & Refund Process

1. Contact our customer support team via email and submit your return request.
2. Provide your order number, product photos, and a detailed explanation of the return reason.
3. After review and approval, we will send you return instructions.
4. Package the item securely and ship it back according to our instructions.
5. Unless the return is due to product defects or our error, return shipping costs are the responsibility of the customer.
6. After receiving the returned package, we will inspect the product within 3–5 business days.
7. Once approved, the refund will be issued to the original payment method.

5. Quality Problem Guarantee

If you receive an item that is defective, damaged, incorrect, or missing due to our manufacturing or shipping error, please contact us within 7 days of delivery.

Please provide photos or other supporting evidence. After verification, we will provide one of the following solutions at no additional cost:

• Free replacement
• Free exchange
• Full refund
• Partial refund where appropriate

In these situations, all related shipping costs will be covered by us.

6. Important Reminders

• Please package all returned items carefully to prevent damage during transit.
• Returns sent without prior authorization may experience processing delays.
• Refund processing times may vary depending on your payment provider.
• We reserve the right to make the final decision regarding eligibility for returns and refunds.
• Customer privacy and personal information will be handled securely and confidentially.

Need Assistance?

For any return or refund inquiries, please contact our customer support team and we will be happy to assist you.